FREQUENTLY ASKED QUESTIONS (FAQ)





1. How do I sign up for an account with cilipadi.com.my?

To sign up for an account with cilipadi.com.my, click on “SIGNUP/LOGIN” at the header and select “Sign Up” in the login pop-up box.


2. Which account type should I choose?

There are THREE (3) account types; Individual Seller, Corporate Seller and NGO. If you are unsure which account type to create, click on “Tips” at the new account creation page.


3. Why has my account not yet been activated?

After creating an account on cilipadi.com.my, our admin team will send a verification email to your email account. In some cases, the email may appear in your junk/spam folder. Please follow the instructions in the email to verify your account creation. Upon successful verification, our admin team will activate your account. This may take a few minutes.


4. Can I create posts for free?

Individual Sellers are given ONE (1) free post at any one time. Individual Sellers may create additional posts by purchasing credits.

Corporate Sellers and NGOs may create posts by purchasing credits.

For more info, please see the Terms and Conditions of Use.


5. How do I create posts?

To create posts, click on “Create Post” in the header. You can also click on “Create Post” in the Dashboard.


6. How long are posts valid for?

Each post is valid for SIXTY (60) days. For more info, please see the Terms and Conditions of Use.


7. Why has my post not yet been published?

There are TWO (2) possible reasons for this; (a) your post is being verified by our admin team; or (b) your post has not been approved by our admin team because it did not adhere to our Rules of Advertising. If your post has not been approved, our admin team will send an email to your email account. Please follow the instructions in the email to re-publish your post.

For more info, please see the Terms and Conditions of Use.


8. How do I edit my post?

Your created/published posts can be found in the “My Posts” section of the Dashboard. You can edit your post by clicking on “Edit” on the post you wish to edit.


9. How do I delete my post?

Your created/published posts can be found in the “My Posts” section of the Dashboard. You can delete your post by clicking on “Delete” on the post you wish to delete.


10. How do I upgrade my post?

Your created/published posts can be found in the “My Posts” section of the Dashboard. Your posts can be upgrade with Premium Functions such as Bump, Mark as Featured Post, Mark as Urgent Post, etc. You can upgrade your post by clicking on “Upgrade” on the post you wish to upgrade.

Upgrading posts with Premium Functions requires credits.


11. How do I purchase credits?

You can browse the credit packages available for purchase in the “Purchase Credits” section of the Dashboard. After selecting the desired credit package for purchase, you will need to make payment to our account. Please follow the instructions to make payment. Our admin team will activate your purchased credits after successful payment.


12. Why do I have to click on the “Seller Information” tab in my post to reveal my details?

Your details are hidden in your post to protect you from potentially receiving spam emails/SMS.



For more information, please see the Terms and Conditions of Use.